Privacy Policy

Southern Heat Pumps ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our rebate eligibility form
• Request a quote or consultation
• Subscribe to our newsletter
• Contact us through our website or by phone

This information may include:

• Name
• Email address
• Phone number
• Home address and zip code
• Information about your current water heater
• Household income (for rebate eligibility)
• Home ownership status

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

How We Use Your Information

We use the information we collect to:

• Determine your eligibility for federal and local rebates
• Connect you with certified contractors in your area
• Process and manage your rebate applications
• Send you updates about your installation or rebate status
• Provide customer support and respond to inquiries
• Send newsletters and promotional materials (with your consent)
• Improve our website and services
• Comply with legal obligations

How We Share Your Information

We may share your information with:

Service Providers

We work with certified contractors and service providers who assist us in operating our website and providing our services. These partners have access to your information only to perform tasks on our behalf and are obligated to protect your information.

Government Agencies

We may share your information with relevant government agencies as required for rebate processing and compliance with federal and state energy efficiency programs.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request restriction of processing your information

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these other sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: