Terms of Service

1. Acceptance of Terms

By accessing and using the Southern Heat Pumps website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service apply to all visitors, users, and others who access or use our services.

2. Description of Services

Southern Heat Pumps provides:

• Information about heat pump water heaters and energy efficiency
• Rebate eligibility assessment services
• Connection services between homeowners and certified contractors
• Assistance with federal and local rebate applications
• Educational resources about energy-efficient home improvements

3. Eligibility

You must be at least 18 years old and a legal homeowner or authorized representative to use our rebate services. By using our services, you represent and warrant that you meet these eligibility requirements.

4. User Responsibilities

When using our services, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations
• Not use our services for any unlawful or fraudulent purpose

5. Rebate Services

Eligibility Assessment

Our rebate eligibility assessment is provided as a preliminary evaluation only. Final rebate approval is determined by the relevant government agencies and utility companies. We do not guarantee rebate approval or specific rebate amounts.

Contractor Services

We connect you with independent certified contractors. Southern Heat Pumps is not responsible for the work performed by these contractors. All contractor agreements are between you and the contractor directly.

6. Disclaimers

Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that:

• Our services will be uninterrupted or error-free
• The results obtained from using our services will be accurate or reliable
• Any errors in the services will be corrected

7. Limitation of Liability

To the fullest extent permitted by law, Southern Heat Pumps shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Southern Heat Pumps or its content suppliers and is protected by United States and international copyright laws.

9. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the site and informs users of our data collection practices.

10. Indemnification

You agree to defend, indemnify, and hold harmless Southern Heat Pumps, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms of Service or your use of the services.

11. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms of Service.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any legal action or proceeding shall be brought exclusively in the courts located in Georgia.

13. Changes to Terms

We reserve the right to modify or replace these Terms of Service at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at: